Privacy Policy

Last updated: 07.10.2024

We at Ecomledger respect your privacy and are committed to protecting the personal data we collect from you. This privacy policy explains how we collect, use, and share your personal information when you visit our website, use our services, or interact with our marketing and advertising efforts.

1. Information We Collect

We may collect and process the following personal information about you:

  • Contact Information: such as your name, email address, phone number, and mailing address.
  • Account Information: if you register an account, we may collect your login credentials, payment details, and transaction history.
  • Communication Data: emails or other correspondence sent to or from us, including any information shared through customer support.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform, as well as information about your visit, including pages accessed, traffic data, and other communication data.
  • Payment Data: payment card details and billing information (processed securely by our payment processors).
  • CAPTCHA: We utilize hidden CAPTCHA technology to ensure the security of our website and protect against spam and abuse. This technology may collect certain information about the user, such as IP address, user behavior, and browser information, to verify whether the actions on our site are performed by humans. This data is collected and processed in accordance with our privacy practices and applicable laws.
2. How We Use Your Information

We may use your personal data for the following purposes:

  • To Provide Services: We collect and process personal information necessary for providing our services, including sending service-related communications and processing payments for paid services.
  • Email Communications: We may send you promotional emails, newsletters, or service updates. You can opt out of receiving these emails by following the unsubscribe link included in each email.
  • Customer Support: To respond to your queries, complaints, or concerns.
  • Payment Processing: For billing purposes when you subscribe to our paid services. All payment data is processed by a secure third-party payment processor.
  • Marketing and Advertising: We use remarketing services (such as Google Ads, Facebook Ads) to advertise to previous visitors to our site across the internet. These services may collect cookies and other identifiers to show you relevant ads based on your interaction with our website. You can opt out of these services using the methods outlined in the "Cookies and Tracking" section below.
  • Legal Obligations: To comply with any legal obligations, including data retention and reporting requirements.
3. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we must have a legal basis to process your personal data. These legal bases include:

  • Consent: When you provide your consent to receive marketing communications or other non-essential emails.
  • Contractual Obligations: When the processing of your data is necessary to perform a contract (e.g., providing our services).
  • Legitimate Interests: For our legitimate interests in conducting and managing our business (e.g., improving our website, marketing, and communications) unless overridden by your rights.
  • Legal Compliance: When processing your data is necessary to comply with legal obligations.
4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track user activity on our website and store certain information. This helps us improve your experience, understand your preferences, and target advertising effectively.

You may control the use of cookies through your browser settings. However, if you disable cookies, some parts of our website may not function properly.

We also use third-party tracking tools (such as Google Analytics, Google Ads, and Facebook Pixel) for advertising and remarketing purposes. You can opt-out of Google’s use of cookies by visiting Google's Ad Settings page or using browser plugins. For more information about Facebook’s cookie usage and how to manage your preferences, visit Facebook's Cookie Policy.

5. Sharing of Information

We do not sell your personal data. However, we may share your data with third parties in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers who help us operate our website, process payments, or deliver services.
  • Advertising Partners: We may share anonymized or aggregated data with advertising partners to help deliver targeted advertising.
  • Legal Requirements: We may disclose your personal information to comply with a legal obligation, protect our rights, or in response to lawful requests by public authorities.
6. Data Retention

We will retain your personal information for as long as is necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

  • Right to Access: You have the right to request access to your personal data that we hold.
  • Right to Rectification: You have the right to request corrections to inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data under certain circumstances.
  • Right to Restrict Processing: You have the right to request that we limit the processing of your personal data.
  • Right to Data Portability: You have the right to request your personal data in a machine-readable format.
  • Right to Object: You can object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at development@ecomledger.co.uk. We will respond to your request in accordance with applicable data protection laws.

8. Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the Internet is 100% secure, so we cannot guarantee absolute security.

9. International Transfers

Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA) where data protection laws may differ from those in your jurisdiction. In such cases, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or reliance on the EU-U.S. Data Privacy Framework, where applicable.

10. Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected data from a child under the age of 16, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for other operational reasons. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy or by other means as required by law.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: